p0ki Casino & Sportsbook Data Care

This page describes what we collect when you use p0ki and how we keep that data protected. We take data security seriously because your account credentials, payment details, and gaming history are sensitive. Our approach is transparent: we tell you exactly what we collect, why we collect it, and how long we hold it.

We operate p0ki in compliance with standard data-protection practices and local law in the jurisdictions we serve. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a tournament entry across our slots, live-dealer tables, or sportsbook, you share certain information with us. This policy explains what happens to that information.

Our commitment is simple: we collect only what we need, we protect it rigorously, and we delete it when we no longer have a lawful reason to keep it.

What Data We Collect on p0ki

We collect data in three categories: account setup, financial activity, and gameplay.

Account Setup Data

When you register on p0ki, we ask for your full name, email address, phone number, and date of birth. We also collect your national ID number (from your KTP, passport, or equivalent government document) and a photo of that document for identity verification. We request proof of residence—a utility bill, bank statement, or rental agreement—to confirm your address. These documents are scanned, stored in encrypted servers, and accessible only to our compliance team for KYC (Know Your Customer) purposes.

We do not retain the original documents longer than necessary for verification. Once we have verified your identity, the documents sit in our secure vault and are deleted after three years unless local law requires longer retention.

Financial Data

Every deposit and withdrawal is recorded. We log the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and confirmation status. We do not store full payment card numbers on our servers—payment processors handle card data. We store only the last four digits and card type (Visa, Mastercard, etc.) for your reference.

We retain financial records for seven years for regulatory and tax compliance. After seven years, we archive the data and delete it unless local law extends the retention window.

Gameplay & Tournament Data

We track your gaming activity: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables), session timestamps, bet amounts, outcomes, and tournament placements. This data is tied to your account and stored indefinitely so you can review your history anytime you log into p0ki. Your gameplay data is never shared with third parties.

Identity documents

Scanned, encrypted, and deleted after three years post-verification unless law requires longer retention.

Financial transactions

Retained for seven years for regulatory compliance, then archived and deleted.

Game history

Stored indefinitely on your account; you can export or request deletion anytime.

Support tickets

Retained for three years to allow dispute resolution and regulatory review.

How We Use Your Data on p0ki

We use your data for four purposes: account management, payment processing, compliance, and service improvement.

Account Management: We use your name, email, and phone to authenticate you, send account notifications, and help you recover your account if you lose access. We never share your email or phone with third parties for marketing purposes.

Payment Processing: We share your financial data with our payment processors (who handle mobile banking, local payment, online payment, and bank transfers) only to the extent necessary to complete transactions. These processors are contractually bound to protect your data and use it solely for payment settlement.

Service Improvement: We analyze gameplay patterns (which games are popular, typical session lengths, tournament participation rates) in aggregate to improve p0ki. This analysis is anonymized—we never include your name, ID, or payment details. Players from Jakarta, Surabaya, Bandung, Medan, and Semarang contribute to the same anonymized datasets.

We never sell your personal data. We never email you unsolicited marketing offers. Your data exists to serve you and comply with law—not to generate revenue.

Third-Party Processors & Data Location

Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) handle your payment data directly. We do not store or transmit your payment details through p0ki servers except for transaction logging (which records only the amount, method, and status—not card numbers or bank account details).

Our game-studio partners (who provide Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and live-dealer streams) receive your account ID and session data so they can credit your account with game outcomes. They do not receive your identity, address, or payment information.

Our servers are located outside Indonesia. This means your data may be processed in jurisdictions with different privacy laws. By using p0ki, you consent to this cross-border transfer. If you object to data leaving your jurisdiction, you can request we delete your account and all associated data (subject to legal obligations to retain tax and compliance records).

Your Rights on p0ki

You have the right to access your data anytime by logging into your p0ki account. Your profile section displays your registered details, your financial history, and your gameplay record.

You can request to correct any inaccurate data—if your phone number changed, your address shifted, or we recorded a transaction incorrectly—by contacting our support team. We will update your account within one business day and notify you of the change.

You can export your data as a CSV or PDF file directly from your p0ki account. This lets you archive your records offline or transfer them elsewhere.

Cookies & Tracking on p0ki

We use session cookies to keep you logged into p0ki while you navigate the site. These cookies expire when you close your browser. We also use analytics cookies (provided by standard third-party services) to understand how players use our platform—which games attract the most entries, which payment methods are most popular, which time periods (e.g., Liga 1 finals weeks, Idul Fitri holiday periods) see peak activity. These analytics are anonymized and never tied to your personal identity.

You can disable cookies in your browser settings, but doing so may prevent p0ki from functioning properly. We do not use third-party advertising cookies or retargeting pixels—we do not track you across other websites.

Data Breach & Security

We protect your data using TLS 1.2+ encryption, secure password hashing, and restricted staff access. If we discover a breach—an unauthorized person accesses your account, your payment details, or your identity documents—we will notify you within 24 hours and provide guidance on securing your account.

You can reduce breach risk by using a strong, unique password for p0ki and enabling two-factor authentication if we offer it. Do not share your login credentials with anyone, and log out after every session on shared devices.

Contact & Requests

To request access, correction, or deletion of your data, contact our support team via the p0ki support portal (available during business hours: 08:00–22:00 WIB weekdays; 10:00–20:00 weekends). We will respond within 10 business days.

To report a suspected data breach or privacy concern, email our privacy team (contact details are available in your account settings). We take reports seriously and will investigate within 48 hours.

Our Data Protection Commitment

We believe data protection is not a legal checkbox—it is a cornerstone of trust. When you register on p0ki, deposit via DANA, e-wallet, mobile banking, or your preferred bank, or enter a tournament on our platform, you place confidence in us to safeguard your information. We take that responsibility seriously.

This privacy policy is current as of today and reflects our practices. If we make significant changes—such as a new third-party processor, a change in data retention periods, or an expansion of how we use your data—we will notify you via email and ask for your explicit consent before the change takes effect. We will not reduce your privacy rights without your agreement.

You can request a full copy of this privacy policy, request clarification on any clause, or raise a concern by contacting our data team. We are here to answer your questions and ensure you understand exactly how p0ki protects your data.