p0kiTerms of Use

When you open an account on p0ki, you agree to our terms governing deposits, withdrawals, tournament entry, account security, and dispute resolution. These terms are not negotiable boilerplate—they reflect how we actually operate: we process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) within standard banking windows, we verify your identity before your first withdrawal, and we resolve disputes within defined timeframes.

Our terms also make clear what we expect from you: that you are of legal age in your jurisdiction, that your account use complies with local law, that you do not attempt to circumvent security measures, and that you accept the outcomes of all games played on our platform. We reserve the right to close accounts that violate these commitments, and we will return any balance to your source payment method.

This page sets out the core principles of our relationship with every p0ki player.

Jurisdiction & Eligibility on p0ki

We at p0ki provide our service only where local law permits online gaming or sportsbook activity. Your use of p0ki is available only if you are in a supported jurisdiction and of legal age to engage in gaming or wagering in your region. You are responsible for verifying that your access to p0ki complies with your own jurisdiction's law—we do not provide legal advice, and you should consult a local adviser if unsure.

At account signup, you confirm that you meet these eligibility requirements. If we discover that you do not, we reserve the right to suspend or close your account. Any balance in a suspended account will be returned to your registered payment method within standard banking windows.

We do not operate in jurisdictions where online wagering is prohibited by law. If you access p0ki from a prohibited jurisdiction, we will restrict your account and may retain your balance pending regulatory clarification.

Account Opening & Verification on p0ki

To open a p0ki account, you provide a username, password, email address, phone number, and basic personal details. You then verify your identity by uploading a national ID (KTP or passport) and proof of residence (utility bill or bank statement dated within the last three months). This Know Your Customer (KYC) process is mandatory and typically completes within one business day.

Once verified, your account is activated and you can make deposits. We do not charge a KYC fee. All documents you submit are encrypted and stored securely; only our compliance team has access. We retain your documents for the duration of your account and for three years after closure for regulatory compliance.

If your account fails verification—documents are illegible, names do not match, or address cannot be confirmed—we will contact you via email or phone to request resubmission. You have 30 days to resubmit; if you do not, we close your account and return any balance to your deposit method.

Deposits, Withdrawals & Payment Methods on p0ki

We at p0ki accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits from digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) credit instantly; bank transfers settle within standard banking windows, typically 1–4 hours on weekdays.

Your account balance is held in our operator account and never co-mingled with other players' funds. All withdrawal requests must be to the same payment method you deposited from. We verify that the destination account matches your account name before processing. Withdrawal processing windows are:

• Digital wallets (local payment, online payment, e-wallet, mobile banking, local payment, online payment): 1–2 hours
• Bank transfers (e-wallet, mobile banking, local payment, online payment): 1 business day
• Holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi): add 1–2 additional business days

We do not charge withdrawal fees. However, your bank may charge a transfer fee; that cost is separate from p0ki and deducted by your bank, not by us. If your withdrawal fails (incorrect account number, bank system issue), we credit your p0ki balance immediately and contact you to correct the details.

You can request a withdrawal at any time, even if you have active tournament entries. Your withdrawal is independent of your tournament participation.

Minimum deposit

No fixed minimum; wallet transfers accept any amount. Bank transfers may have a minimum set by your bank.

Maximum withdrawal

No cap on single withdrawals. Large transfers (above standard bank limits) may require split requests.

Pending status

Withdrawal is "pending" until your bank receives it. We cannot accelerate bank processing beyond standard timelines.

Tournament Entry & Game Rules on p0ki

p0ki operates scheduled tournaments across slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire, PUBG Mobile). Each tournament has published rules, entry windows, and payout structures—all available on our platform before you enter.

When you enter a tournament, you accept its rules as binding. Game outcomes are determined by our random-number generator (for slots and live games) or by official match results (for sportsbook). We do not manipulate outcomes, rig tables, or change odds mid-event. All results are final unless we identify a technical error—in which case we correct your account balance immediately and notify you.

If you believe a game malfunction occurred, you must report it to our support team within 24 hours. We investigate by pulling server logs and game studio records. If confirmed as a malfunction, we correct your outcome. If not confirmed, the original result stands.

Bonus Terms & Offers on p0ki

p0ki may offer promotional bonuses (welcome offers, reload bonuses, tournament entries) from time to time. All bonuses come with terms: eligibility requirements, wagering conditions (if applicable), time limits, and maximum-cashout restrictions. These terms are published with each offer and are not negotiable.

We do not advertise fixed bonus amounts in a way that misleads. If we offer a bonus, we describe it clearly (e.g., "a matched bonus on your first deposit, subject to terms"). You must claim a bonus within the specified window—typically within 30 days of eligibility. Unclaimed bonuses expire and are forfeited.

Bonus funds are separate from your cash balance in your account and are typically non-withdrawable until wagering conditions are met. You cannot request a withdrawal of bonus funds; only winnings from bonus plays can be withdrawn once conditions are satisfied.

On p0ki, we believe transparency in bonus terms protects both you and us—no hidden conditions, no surprise restrictions.

Account Security & Your Responsibility on p0ki

You are responsible for keeping your p0ki password confidential and secure. If you suspect unauthorized access to your account, you must notify our support team immediately. We will reset your password and review your account activity. Do not share your login credentials with anyone, including p0ki staff—we never ask for your password.

We at p0ki use industry-standard encryption (TLS 1.2+) to protect your data in transit. Your identity documents are stored in a separate secure vault with limited staff access. However, no online system is non-specific info secure; you accept this inherent risk when you open an account with us.

If your account is compromised due to your own negligence (you shared your password, used a publicly available computer, or did not log out), p0ki is not liable for unauthorized transactions. If we identify suspicious activity on your account, we will investigate, and if confirmed as unauthorized, we will reverse the transactions and restore your balance.

Dispute Resolution on p0ki

If you believe an error occurred in your account—an incorrect game outcome, a missing withdrawal, a wrongly applied bonus condition—you must report it to our support team within 14 days of the incident. We investigate disputes within 24 hours and provide a written decision within 5 business days.

Escalations to our compliance officer are reviewed within 10 business days. This decision is final. We do not offer further appeals beyond this point; however, you retain any legal rights available in your jurisdiction.

We maintain records of all disputes for at least three years so we can audit our decisions and identify patterns. If a large number of disputes point to a game malfunction, we investigate with our game studio partners and may roll back affected games across multiple accounts.

Account Closure & Data Retention on p0ki

You can close your p0ki account at any time by submitting a request via our support portal. Once closed, your account cannot be reopened—you must create a new one if you wish to return (and you will go through KYC verification again).

Upon closure, we return any remaining balance to your registered payment method within one business day. Your account data (transaction history, personal information) is retained for three years for regulatory and legal compliance, then securely deleted. You cannot request early deletion of transaction records; however, you can request deletion of non-essential personal data (e.g., phone number preferences) via our privacy team.

If you close your account and then request reactivation within 30 days, we may be able to restore it; however, this is not guaranteed. Contact our support team immediately if you close by mistake.

Liability & Indemnity on p0ki

We at p0ki provide our service "as is"—we do not guarantee uninterrupted availability, error-free gameplay, or specific outcomes. You accept all risks of using our platform, including the risk of losing your deposit. We are not liable for technical failures, internet outages, or third-party payment-provider errors beyond our control.

You agree to indemnify p0ki against any claims arising from your use of the platform in violation of these terms or applicable law. For example, if you use p0ki from a prohibited jurisdiction and face legal action, you agree not to hold p0ki liable.

Our maximum liability to you is the amount of your last deposit, regardless of the nature of the claim. This limit does not apply to claims arising from our gross negligence or willful misconduct.

Changes to Terms & Service Termination on p0ki

We reserve the right to update these terms at any time. We will notify you of material changes via email at least 30 days in advance. Your continued use of p0ki after the notice period constitutes acceptance of the new terms. If you do not accept the changes, you must close your account before the new terms take effect.

We may suspend or close your account immediately if you violate these terms, engage in fraud, attempt to exploit our systems, or violate applicable law. We will provide written notice and an explanation of the violation. If your account is closed for violation, your balance will be returned to your payment method within standard windows, minus any amounts owed to p0ki due to chargebacks or fraud recovery.

Our service is available only where local law permits. If our legal status changes in your jurisdiction, we may suspend or terminate service with 60 days' notice. Upon termination, we return all balances as described above.

Contact Us Regarding These Terms

If you have questions about our terms or how we apply them, contact our support team via the support portal on p0ki. We respond during business hours (08:00–22:00 WIB weekdays; 10:00–20:00 weekends). For urgent matters, you can email us directly at the contact address published in the footer of this site.

These terms are binding and enforceable. If you do not accept them, you cannot use p0ki. By opening an account, you confirm that you have read, understood, and accept these terms in full.